Phone number for paypal3/29/2023 ![]() In all cases, I verified my identity by providing the following. Just under an hour later, I receive an automated email that the old phone number was removed from my account for the "security key" feature! Success! I was finally able to login without any one-time SMS login code hassle. However eventually, over a week later, I was able to connect with a support agent via DMs with the Twitter account who actually knew that the call centers were closed (which is how the request would normally be resolved) and they asked me to email informing me to request that the "security key" be disabled on my account. ![]() They had been giving canned responses and referring me to the online messaging support which was not helping. Since the first day of this issue, I'd been communicating with their support on Twitter, through DMs. If you call, you eventually get an automated message telling you they're closed due to COVID-19 and the line disconnects. Well, their call centers have been closed for months due to the pandemic (at least in the United States). Their final suggestion was always to call support. They would also try sending me "one-time password links" via email which literally just allowed me to change my password, but did nothing to help the issue of bypassing the login codes. They did verify that my new number was on the account and verified, so I should wait an unknown amount of time for the system to update my number, which never happened. The online messaging support agents were not helpful. You can contact their online support without logging in like this:Ĭlick "Password and account access" Click "Login problems" Scroll down and click "Message us - it's like texting, send us a note!" Click "Chat with us about your password issue" and the chat messaging will open. Well, despite doing this, logging into PayPal a couple days later, it tried to send SMS one-time login codes to my old number that I had removed from my account and no longer had access to. Before doing this, I made sure to change the number on my PayPal account to a different number that I would still be able to receive texts on after changing my main number. Last week I was planning to switch phone numbers as I had moved states and wanted a local area code. (the author of this was in the United States, instructions may not apply in your country) "Guys I just solved this with the help of a fellow member on here!!! The secret is to change your password! For the verification, I selected entering my credit card number and voila I got into the account and then changed the number successfully!"Īnother one of our Redditors provided the following helpful write-up:
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |